Frequently Asked Questions
Find answers to common questions about MathiTech products and services
How long does shipping take?
Most orders are delivered within 7–15 business days depending on your location and shipping method.
Do you ship internationally?
Yes, MathiTech ships to most countries worldwide with secure tracked delivery.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your delivery in real time.
When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation.
What happens if my package is delayed?
Shipping delays can occasionally occur due to customs or carrier issues, but our support team is always here to help.
Can I change my shipping address after placing an order?
Yes, please contact support as soon as possible before your order is shipped.
Are your products compatible with iPhone and Android devices?
Most of our smart gadgets and accessories are designed to work with both iOS and Android devices.
Are the products tested before shipping?
Yes, all products are quality-checked before shipment to ensure proper functionality.
Do your smart home devices require WiFi?
Most smart home devices require a stable WiFi connection for full functionality and app integration.
Will these products work internationally?
Yes, most products are compatible internationally, but voltage or plug compatibility may vary by region.
Do your gadgets come with charging cables or accessories?
Many products include required accessories, which are listed clearly on the product page.
How do I set up my smart device?
Setup instructions are included with most products, and additional support is available if needed.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and other secure payment methods.
Is checkout secure?
Yes, all payments are encrypted and processed securely through trusted payment providers.
Can I return or exchange a product?
Yes, eligible products may be returned or exchanged according to our return policy.
How do I contact customer support?
You can contact our support team anytime through the Contact page or support email.
What should I do if I receive a damaged item?
Please contact us immediately with photos of the item and packaging so we can assist you quickly.
Do you offer refunds?
Yes, refunds are available for eligible orders according to our refund policy.